Privacy Policy

Information We Collect

When you interact with FlashFlow Connect, we gather certain information to provide you with our financial analysis services. This includes personal details you provide during registration—your name, email address, and contact information. We also collect technical data about how you use our platform, including your IP address, browser type, and usage patterns. Financial data you upload for analysis purposes is processed securely and stored with enterprise-grade encryption.

How We Use Your Information

Your information serves several important purposes at FlashFlow Connect. Primarily, we use it to deliver our financial analysis services and maintain your account. We process your financial documents to generate insights and reports that help you understand your financial position better. Communication is another key use—we'll send you important updates about our services, security notices, and responses to your inquiries. We also use aggregated, anonymized data to improve our platform and develop new features that benefit all users.

Marketing communications are sent only with your explicit consent, and you can opt out at any time. We never sell your personal information to third parties, and we don't use your financial data for any purpose beyond providing our agreed services. Our team undergoes regular training on data protection, and access to your information is strictly limited to employees who need it to serve you effectively.

Your Privacy Rights

You maintain significant control over your personal information. Understanding these rights empowers you to make informed decisions about your data privacy.

Data Security & Storage

We implement multiple layers of security to protect your information. All data transmission uses TLS encryption, and your files are stored using AES-256 encryption on servers located in secure facilities. Our systems undergo regular security audits, and we maintain backup procedures to prevent data loss. Access controls ensure only authorized personnel can view your information, and all access is logged and monitored.

Financial documents are automatically deleted from our servers 90 days after your last platform access, unless you specifically request longer retention. Personal account information is retained while your account remains active and for seven years after closure to comply with Malaysian financial record-keeping requirements. You can request earlier deletion of non-essential data at any time.

Third-Party Services

FlashFlow Connect integrates with carefully selected third-party services to enhance functionality. These include cloud storage providers for secure file hosting, analytics tools to improve user experience, and payment processors for subscription management. Each third party is bound by strict data protection agreements and can only process your information for the specific services they provide to us.

We do not share your personal information with marketing companies, data brokers, or any organizations outside our core service delivery. If we ever need to share data for legal compliance or business operations, we'll notify affected users unless legally prohibited from doing so.

Policy Updates

This privacy policy may evolve as we enhance our services and adapt to changing regulations. Significant changes will be communicated via email to all active users at least 30 days before implementation. Minor clarifications or updates that don't affect your rights may be posted directly to this page with an updated effective date.

We encourage you to review this policy periodically. Your continued use of FlashFlow Connect after policy updates constitutes acceptance of the changes. If you disagree with any modifications, you can close your account before the changes take effect.