Frequently Asked Questions
Find answers to common questions about FlashFlow Connect's financial analysis platform and services
Getting Started
FlashFlow Connect is a comprehensive financial statement analysis platform designed specifically for Malaysian businesses and professionals. We transform complex financial data into clear, actionable insights that drive better business decisions.
Our platform combines automated analysis tools with expert interpretation, helping you understand cash flow patterns, profitability trends, and financial health indicators. Whether you're a business owner, accountant, or financial analyst, FlashFlow Connect simplifies the process of extracting meaningful information from financial statements.
Not at all. FlashFlow Connect is built for users across all experience levels. Our interface guides you through each step of the analysis process, providing context and explanations along the way.
For beginners, we offer detailed tooltips, educational resources, and suggested interpretations. Advanced users can dive deeper into customized reports and specialized metrics. The platform grows with your expertise level.
Our platform supports analysis of all standard financial statements including income statements, balance sheets, cash flow statements, and statements of equity. We work with data from most major accounting software used in Malaysia.
You can upload documents in various formats including PDF, Excel, CSV, and direct integration with popular accounting systems like Xero, QuickBooks, and local Malaysian accounting software.
Most standard financial statement analyses are completed within 2-3 minutes of uploading your data. Complex multi-period comparative analyses typically take 5-7 minutes.
The system processes your information in real-time, generating preliminary insights immediately while deeper analytical reports are being prepared in the background. You'll receive notifications when comprehensive reports are ready.
Account & Platform
Creating your FlashFlow Connect account takes about 3 minutes. You'll need a valid email address, company information (if applicable), and to verify your Malaysian business registration details for full platform access.
We require business verification to ensure data security and compliance with Malaysian financial regulations. Individual professionals can also register with appropriate identification.
We offer flexible pricing tailored to Malaysian businesses. Our Starter plan covers basic analysis for small enterprises, while Professional and Enterprise plans provide advanced features for larger organizations.
All plans include core financial analysis tools, with higher tiers offering additional features like multi-company analysis, advanced reporting, and priority support. Contact our team for customized enterprise solutions.
Absolutely. We employ bank-level encryption and security protocols to protect your sensitive financial information. All data transmission uses SSL encryption, and our servers are hosted in secure, compliant data centers.
Your data belongs to you - we never share, sell, or use your financial information for any purpose other than providing our analysis services. We maintain strict compliance with Malaysian data protection regulations.
Yes, all analysis reports can be exported in multiple formats including PDF, Excel, and PowerPoint presentations. This makes it easy to share insights with stakeholders, include in board presentations, or integrate with other business documents.
You can also set up automated report generation and distribution, ensuring key stakeholders receive regular financial updates without manual intervention.
Our learning program includes comprehensive video tutorials, webinars, and detailed guides covering everything from basic financial analysis concepts to advanced interpretation techniques.
We regularly host live training sessions specifically designed for Malaysian business contexts, covering local regulatory requirements and industry-specific analysis approaches. All subscribers get access to our resource library.
Technical Support
For immediate technical assistance, our support team is available during Malaysian business hours (9 AM - 6 PM MYT) via multiple channels. Most technical issues can be resolved quickly through our guided troubleshooting system.
Common issues like upload problems or display errors often have simple solutions that our automated help system can guide you through. For complex technical problems, our engineering team provides direct support.
FlashFlow Connect works optimally on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using browsers updated within the last 12 months for the best experience.
The platform is fully responsive and works seamlessly on desktop computers, tablets, and smartphones. Mobile apps for iOS and Android are planned for release in late 2025.
We provide multiple support channels to ensure you get help when needed. Our response times vary by channel but we aim to address all inquiries promptly and thoroughly.
Yes, we offer dedicated implementation support for enterprise clients and larger organizations. This includes system integration assistance, staff training programs, and customized onboarding processes.
Our implementation specialists work closely with your team to ensure smooth deployment and optimal configuration for your specific business requirements. We also provide ongoing consultation to maximize the value you get from our platform.